Auto repair customer skepticism is widespread
You know that sinking feeling when your car’s dashboard lights up, telling you it’s time to see a mechanic? If you instantly worry you may be scammed or pressured into paying for extra repairs that you don’t need, you’re not alone, a new AAA survey shows.
Distrust in industry
Two out of three U.S. drivers do not trust auto repair shops in general. The number one reason consumers said they struggle with the industry is because repair shops tend to recommend unnecessary services: 76 percent of those surveyed cited this as their biggest trepidation.
Other top reasons U.S. drivers said they do not trust repair shops included:
- Overcharging for services (73 percent)
- Negative past experiences (63 percent)
- Concerns that the work will not be done correctly (49 percent)
Despite the distrust toward the automotive repair industry as a whole, 64 percent of drivers surveyed said they have found a service provider they trust.