You should allow 30 days from the date the company receives a return for the credit to be applied to your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling.
If you have questions, you should immediately contact the company from which you made the purchase.
You may raise a dispute about charges to your AAA credit card online, by mail, or via phone.
After you log in and select your account, go to the "Account Services" tab to access our secure online dispute form.
Mail billing inquiries to:
Bank of America
P.O. Box 982235
El Paso, TX 79998-2235
Don’t forget to fill out the box on the back of your paper billing statement if you are mailing it.
You may call us about your dispute:
Merchant charges: 1-866-877-0244, Monday–Saturday
from 8 a.m. to midnight Eastern Standard Time
Payments and bank charges: 1-800-807-3068, 24 hours a day, seven days a week
If your current card displays the Visa Signature logo, and you charge your entire car rental to your AAA credit card, decline the collision damage waiver coverage offered by the rental company and receive supplemental collision damage coverage up to the actual cash value of most rental vehicles when certain terms and conditions are met.
Auto Rental Collision Damage Waiver Program ("Auto Rental CDW Program") provides—at no additional charge—coverage on a 24-hour basis for damage due to collision or theft up to the actual cash value of most rental vehicles when certain terms and conditions are met. In your country of residence, this coverage is supplemental to, and in excess of, any valid and collectible insurance from any other source.
AAA credit cards are issued and administered by Bank of America, N.A. Any questions or comments are handled by calling Bank of America® customer service at 1-800-807-3068, 24 hours a day, seven days a week.
AAA does not have access to the account and cannot see any specifics related to the account.
1Statement Credit Offer. (Valid 05/30/19 – 12/31/19) You will qualify for a $150 statement credit if you use your new credit card account to make any combination of Purchase transactions totaling at least $750 (exclusive of any fees, returns and adjustments) that post to your account within 90 days of the account open date. Limit 1 statement credit per new account. This one-time promotion is limited to customers opening a new account in response to this offer and will not apply to requests to convert existing accounts. Your account must be open and in good standing in order to receive this offer. Other advertised promotional statement credit offers can vary from this promotion and may not be substituted. Allow 8-12 weeks from qualifying for the statement credit to post to your account. The statement credit will generally be applied to your existing balance with the highest APR before being applied to any balances with lower APRs. Receipt of a statement credit does not affect your responsibility to pay your Total Minimum Payment Due shown on each statement you receive from us.
2For information about the rates, fees, other costs and benefits associated with the use of the card, click on the Apply Now button above and refer to the disclosures accompanying the application for details.
This credit card program is issued and administered by Bank of America, N.A. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the Issuer pursuant to license from Visa U.S.A. Inc. AAA is a trademark of American Automobile Association, Inc.
©2019 Bank of America Corporation.